Post by account_disabled on Feb 15, 2024 15:34:37 GMT 5.5
The application allows you to enrich your messages with a multitude of multimedia formats. image, sound, video, survey, etc. For example, when your WhatsApp customer service needs to send instructions for using a product, photos and short videos will be a great help. Additionally, if you include a link to a YouTube video, it will play directly in the app. You can also attach invoices or technical documents in PDF format, but it is only advisable to do so when they are accessory documents. Don't forget to accompany them with an explanatory text that presents their content. You must keep in mind that not all users will have the ability to open a PDF document on their mobile phone.
7 Include your product catalog on WhatsApp WhatsApp Business allows you to integrate your e commerce product catalog for free into your company profile. You can upload images of your items along with their prices to a Tunisia Phone Number List specific section. Later, when a user is interested in a product, they can attach it to a chat message. The integration of the product catalog reinforces the marketing strategy, but also facilitates the use of WhatsApp for customer service. Both the support agent and the customer have the ability to attach products to their messages, which helps give context to conversations. Additionally, complementary or substitute products can easily be recommended to help the customer with their query. Product catalog offered through WhatsApp.
Customer service via WhatsApp chat. 8 Set up a chatbot to offer broader information For this , the basic version of the app is not enough. you have to use the WhatsApp Business API. Just like in a web chat , WhatsApp chatbots use artificial intelligence to provide automatic responses to users. They are often used to answer frequently asked questions and thus reduce the workload of the customer service team. However, to provide a better user experience, it is necessary to do prior work to configure the artificial intelligence, as well as optimize it over time. Some airlines such as Aerolíneasto provide real time information about their flights.
7 Include your product catalog on WhatsApp WhatsApp Business allows you to integrate your e commerce product catalog for free into your company profile. You can upload images of your items along with their prices to a Tunisia Phone Number List specific section. Later, when a user is interested in a product, they can attach it to a chat message. The integration of the product catalog reinforces the marketing strategy, but also facilitates the use of WhatsApp for customer service. Both the support agent and the customer have the ability to attach products to their messages, which helps give context to conversations. Additionally, complementary or substitute products can easily be recommended to help the customer with their query. Product catalog offered through WhatsApp.
Customer service via WhatsApp chat. 8 Set up a chatbot to offer broader information For this , the basic version of the app is not enough. you have to use the WhatsApp Business API. Just like in a web chat , WhatsApp chatbots use artificial intelligence to provide automatic responses to users. They are often used to answer frequently asked questions and thus reduce the workload of the customer service team. However, to provide a better user experience, it is necessary to do prior work to configure the artificial intelligence, as well as optimize it over time. Some airlines such as Aerolíneasto provide real time information about their flights.